Complaints Procedure

Complaints Procedure


The House of Lords Appointments Commission is committed to a nomination and assessment process that is fair, open and transparent. The Commission’s Code of Practice states that it will respond appropriately to complaints received about the process for assessing nominations or the way in which an individual nomination has been handled.

How to Complain

If you feel that you have reason to complain, please let the Commission know as soon as possible.

If you telephone, the Commission will ask that you make your complaint in writing so that it is able to address fully all the points you have raised.

Please set out your complaint clearly and the reasons for it. Your letter should be sent to the Secretary to the House of Lords Appointments Commission at G/40, 1 Horse Guards Road, London, SW1A 2HQ

The Commission is also happy to receive your complaint by email to

Your Complaint

This will be acknowledged as soon as it is received. Generally, we will try to respond fully, in writing, within 15 working days. If it is not possible to respond quickly to your complaint, we will explain why and let you know how long it is likely to take.

The Commission will look carefully at all complaints. However, it does not undertake to provide information as to why it has been unable to recommend an individual nominee for appointment as a non–party political member of the House of Lords.

The Commission will be able to recommend only a very few outstanding people for appointment to the House of Lords. In this difficult task, it will be guided by the published criteria setting out the qualities and experience that it will look for in nominees. Recommendations will be made on the basis of individual merit.

The Commission always welcomes feedback on the nomination and assessment process and, where there is a need for change, it will make this public.